Computing And It In Workplace Information Technology Essay

Computing And It In Workplace Information engineering science roundThis documentation has been written and compiled as a re put ination of our root word subsidisation that has been completes as part of an assessment of the Computer and Information Technology in Workplace (CITW) module. Where by our pigeonholing has chosen Malaysian Banking Berhad ( whitethorn slang) as the musical arrangement which with a group of three individuals, the three individual topics that we exact selected base on the chapters that we concord learned to be comp ard with May trust argon surety, aro occasion inprise figure and ethical legal issues. Malayan banking Berhad online banking, Maybank2u.com, is the scenario to be discussed on how the selective breeding processors and learning engine room are valu equal to(p) to it. With this current scenario, in a group, we as well as able to learn on the functions and process, its advantages and disadvantages and the impact towards the govern ment upon implementing its online banking frame.IntroductionMaybank is the largest banking and financial group in Malaysia and has been leading the banking industry for over three and a one-half decades. Malayan Banking Berhad or Maybank was incorporated in Malaysia on 31 May 1960 and commenced operations on 12 September 1960. On 17 February 1962, Maybank was listed on the thus Kuala Lumpur Stock Exchange ( instanter known as Bursa Malaysia). Maybank is to sidereal day among the largest companies by market capitalization on Bursa Malaysia.Maybank vision is to be a regional financial service leader and their mission is humanizing financial run from the bosom of ASEAN. Maybank has in any case won m whatsoever awards and recognition over the past a couple of(prenominal) years. Maybank is the leading turn inr of financial operate, meeting the different deficiencys of their targeted leaf nodes through an efficient and integrated Group.Maybank is Malaysias largest financial ser vices group with total as messs transc block RM350 billion. The Group has an extensive global network of 1,750 offices in 14 countries videlicet Malaysia, Singapore, Indonesia, Philippines, Brunei Darussalam, Vietnam, Cambodia, China, United Kingdom, U.S.A., Bahrain, Papua New Guinea, Pakistan and Uzbekistan. The first overseas branch is open in Brunei.Maybank flings a comprehensive range of financial services and products ranging from commercial banking, investment funds banking, Islamic banking, cards issuance, offshore banking, leasing and hire purchase, insurance, factoring, trustee services, asset prudence, deport broking, nominee services, venture capital and cyberspace banking. The online banking much(prenominal)(prenominal)(prenominal) as Maybank2U brings a lot of advantages of their customers. Today, the Maybank Group has over 40,000 employees who serve over 18 one million million million customers worldwide, with 9.5 million customers in Malaysia alone.Maybank has been consistently ranked among Malaysias most valuable brands. It is alike ranked first among Malaysian banks by Brand Finance in its Global euchre survey and 134th among the top 1,000 banks in the world by The Banker Magazine.Maybank (Online Banking Maybank2U)A current scenario Maybank2U Online BankingOur group has chosen a current scenario which is online banking via cyberspace through maybank2u.com.my website. Technology strike cleanse become better as they serve well the human to do thing easier, flexible and fast without physic every(prenominal)(prenominal)y appear in the place. Maybank have come up with these online banking services right away days lot of quite a little prefer to do their bill defrayment transaction bills online banking via online by just click on the website utilize their input device such(prenominal) as moexercising and keyboards which is easier and easier rather than go to the bank queue up in the counter to do billings or transaction. overly t hat, most hatful excessively own a laptop computer or smart phone which they fanny connect meshwork good since most of the restaurant or place have WIF connection. It is easier, faster and pitch much than season by doing it via Maybank2u.com rather than physic every(prenominal)y appears in the bank itself. Maybank2U online banking helps lots of people as it is substance absubstance abuser p anyy and m either banking services provided in it.Function of online banking in Maybank2u (M2U)Bills and Statement customers spate even out, view, save and yarn-dye their bills, creed card and bank statement via online in their M2U grudge. Besides that, they finish overly can view, save and chump their advices and nonices via online rather than receive printed copies. It makes customer easy to manage their bills, bank statement and advice online without two charges.Life and emptyIt helps their customers to get enjoy sweet music by downloading n accepted Maybank support web site, ready their favorite food such as in Pizza Hut, buy tickets such as movie tickets via this Maybank2u.com website.Maybank2u.com Merchant courseIt is a program that lets only the merchants sell their product and collect salary from their customers via online M2U or in the merchants website which Maybank have supported. They can reach their bills online by debating their Maybank nest egg or by using Maybank credit card.Online banking for production line customersBusiness customers depart get round additional services such as lay off service using M2U. They can view stop cheque, cheque status, and quest for cheque book via online. They can also view their account summary and transactions biography. They can transfer their funds in own accounts, registered troika party, registered interbank GIRO, enquire, cancel future transfer and also pay over 500 bills and make future payments.Transfer fundsTransfer fund among two accounts can be done in Maybank online banking. Fo r specific transactions, minutes Authorized Code (TAC) it must be necessary because it go bads extra c exclusively of earnest to comfort you against unauthorized vex to your account. For TAC we can request 24 hours a day and 7 days a week at maybank2u.com.my or by phone.Advantages of Using Online Banking via Maybank2U.com (M2U)FlexibilityWe can pay, view, save and print our bills, credit card and bank statement, advices and notices via online in our M2U account any conviction and anywhere with the present of cyberspace connection and electronic device that can connect internet such as smart phone and notebook. It is fast and much contented ways to settle our bills rather then we got to bank.View accounts summaryWe can check and view your account residual is the maybank2u.com (M2U). We can daily check our account summary by selecting our accounts at Account and banking page in M2U. It makes us easier to view our account any conviction.PaperlessPaperless are use in online banking. Paperless banking is environment everyy friendly, and the support of go green. purposers can save wholly their breeding, bills statement or former(a)s in their hardware or save in their e-mail. They did not need to waste money to buy files to keep all their document and then need of space to keep all those files. It lead also be difficult if we wanted to find or so bill it defends much clipping also.FreeThere are no charges or any topple for this M2U online statement service or use the M2U online banking services.Disadvantages of Using Online Banking via maybank2u.com (M2U)Start-up may take timeIn order to register for your banks online program, you leave behind probably have to provide ID and sign a form at a bank branch. If you and your spouse wish to view and manage your assets together online, one of you may have to sign a durable power of attorney forrader the bank depart display all of your holdings togetherPrivacy and pledge IssueEven though, M2U website are well protected their customer or user information or privacy on that point are assuage information macrocosm steal or stopper by the jade or computer theft. It is not very secure since the information is deviation through the network. The customers or user of M2U pass on have the probability of losing their privacy.PhishingPhishing activities by irresponsible may occur which the hacker get out send e-mail ask to enter your information and then they tardily hack into your account. many an(prenominal) customer of M2U or user will be cheat easily because they will thought that the phishing website are the real website. It is not easy for some users of M2U to detect that it is phishing website or the real website since might not know more nigh certification in a website.Complicated when info being hackWhen someone account are being hack the somebody have to make do a lot of keep openion such as make in order to be safe such as qualification police report, call to the bank to stop the account and early(a)s. It wastes a lot of time if any bad adventure had occurred. technical breakdownsSometimes M2U website will be down due(p) to some bread and merelyter users have to wait for the website to on back as usually. It might takes a long time from them to recovery back their website if any major issues croak such as then server conundrum and others. If user in emergency to transfer money or doing some payment via online M2U during website go down , user still have to go to the branch to do it since waiting for the website recover might takes a long time.Impact of the TechnologySince the launch of Malayan Banking Berhad Internet Banking (Maybank2u.com), it has impact the organization mostly in good factors. Maybank2u.com (M2U) has an active user with a year-on-year growth which remains as the leader in internet banking. Many customers finds attractive with this product due to its ability to pay for any online purchases, payment of monthly utilit y bills, electronic billing and online statements. With these functions, the customer can easily made the payment from their star sign with wasting their time on queuing and travelling just to settle the payment for that special time. By providing this functions, the bank has taken the step to be as an agent where the payment from the customer for the bills to be paid.Another impact to the organization is by achieving more than RM6 million for non-audited cost saving by eliminating the ineluctably of printing and mailing account statement for customer. Previously M2U user will nevertheless have to enter their username and password in order for them to enter the secure site, but for certification purposes, M2U has expand its security by making the user to choose any pictures from the listing and create a pronounce for the picture selected. Upon login, user only required to enter their username, if user install that the picture and phrase shown is not as per user selection, it is suggested not to stretch out but if everything is matched, user is safe to proceed.The features, layout structure and content must be updated from time to time. It must be straight forward and user friendly so that it will be a peace of mind for the user when they use this product.Individual TopicEthical and Legal IssuesThis refers to the rules and standards that should be followed and regulate to everyone. Malayan Banking Berhad (Maybank) has their own ethical and legal issues. When compare to the splays, all the sub-topic is utilize but they actually have other that not cover in the slides such as the ethical and legal issues for banking industries.Unauthorized Access UseMaybank, as a custodian of public funds, has a responsibility to caution its integrity and credibility. It is on this understanding that the organization sets out clearly the code of ethics and cover for its mental faculty. The code stipulates the sound principles that will guide all Maybank round in discharging their duties. It sets out the standards of good banking practice.Malayan Banking Berhad (Maybank) having many branches in the main covering the Asian countries. With the banking body connects to a particular server, each lag is holding their own unique identification and password. This will enable the rung to use any company computers in any branches. The banking parcel that the staff should be using will be enabled by the IT Department people. By this, not all staff has the plan of attack to all the banking software product or system throughout the bank.Every computer in the organization is monitored. The group whom in-charge in monitoring the use of the organization computer will be able to see who are the particular users that login to the system and the location of the user. For any unusual event during the monitoring, it will be triggered and person who at that time was monitoring will be aware of the situation. This is one of the protections against the hack ers.Other than access control and monitoring, each processs of staff login into the organization network will be audited. Some higher personnel are allowed to access the organizations network from extraneous the organizations discipline.Hardware Theft VandalismIt is the act of stealing or defecting any computer equipment. Every personnel in the organization are in-charge of expression after the companys property especially that was given to them to perform their task. All equipments fit to Maybank has its own tagging issue which able to track of the items and equipment.Software TheftIt is the act of stealing software or illegally duplicating of software for distribution. In this organization, all the software are legally purchased and only be enable to the user upon request or instruction given to the IT Department. The software own by the organization is kept only by this department. any(prenominal) duplication made, can only be made by the personnel under this department.A ny software that are installed to any Maybanks computer will have the attest agreement that the user need to agree during installation without any other safeguard due to the product activation was done earlier by the IT personnel. For normal software, the organization will purchased for multiple user and in some cases, the organizations will have to purchase only for single user. This will depends on the quantity of user whom will be using the software. Most of the software license is only binding for one year maximum this is to run across that any illegal copy made will only valid for one year.Information TheftTo safeguard against the information theft is by encryption. Encryption is the process of converting readable to unreadable.Maybank prevent from information theft not only by encryption but by having a password to decrypt the information. This password is between the person who encrypt it and the person who will decrypt it.IT Code of ConductIt is the written guideline that helps to determine whether computer action is ethical. People might think that this code of conduct will only give and apply by the people who are running(a) under IT Department. In Malayan Banking Berhad (Maybank), this code of conduct is included in their organizations code of conduct. This means that it will not only apply to people who are work under IT Department.Information PrivacyIn any banking industries, it is difficult to control especially the customer information privacy. Not only due to the leak of information by the staff but it also because of the information is stored online.Maybank only required their staff and customer to fill in their particulars in the forms provided which are necessary. This is to plug that their necessary information is only for the use of within the organization.The computer that connects to the organizations network will self-actingally clear the history of cache and cookies upon either shutting down or logout from the computer. Most of the cable car in the organization are ingurgitateed from other website and forward email, thither are still some unwanted email that might be unblock due to internal issues. In the organizations code of conduct also mention that the staff is restricted to view other website that not think to their task given. Although there are sites which are not blocked, there will still be a monitoring from other department on the site that the personnel visit.The organizations also equipped their machine with auto junk e-mail program which will delete most of the spam that detected by this program.Content FilteringThis is a process of restricting access to certain material. This system has been mention in the above topic that this organization is using it. This is to block the websites which are listed to be blocked. It will be based on the Internet Content Rating Association (ICRA). Another software that was used is to set what the user can only cast to. Some user in the organizations only allowed browsing through their intranet sites. Other user can browse through the internet but either with or without limitation is depends on their positions level and task.Security IssuesComputer security is a protection of information and property from theft, natural disaster or corruption, while allowing the information or property to remain accessible to all the users. Security issues are the ways on how the information is protected or being hacked.Similarity of the security issues in MaybankThe similarities of security issue in the security slide with Maybank such as the security method use are the same.Secure Sockets Layers (SSL)Malayan Banking Berhad (Maybank) has used the Secure Sockets Layers (SSL) in all their websites which same as in the security slide module. SSL is web addresses beginning with https indicate secure connections in the website. We can see the Maybank web address begins with https when their user uses the Maybank website to login. They use SSL to ensure d ata integrity and data confidentiality. All the data that passes between client and Internet server will be encrypted by using 128 bits SSL communication theory protocol from VeriSign documentation Authority. SSL is a secure way of transferring information or data between two computers through the Internet using encryption methods which it will encrypted all the data and the information become human unreadable or cant understand the data and information. The encryption method that Maybank use is end to end encryption which is adopted within the banks computer networks and resources.Digital CertificateMalayan Banking Berhad (Maybank) has Digital Certificate in all their websites which same as in the security slide module. Maybank website and its other website such as Maybank2u.com all are WebTrust certified. WebTrust is one of the Certificate Authority (CA) program. It is an independent corporation that monitors and tests all the facilities to assure that Maybank maintain the highe st and most current standards in Internet information security and exchange. This proves that Maybank compliance with leading international security standards and the commitment to maintaining a secure environment in all Maybank websites in which the confidentiality, authentication,integrity, andnonrepudiationare vitally important.FirewallMalayan Banking Berhad (Maybank) has used Firewall dodge in all their computers which same as in the security slide module. Firewall system is used in all Mayabank websites for system security and to monitor the measures for online users to do their transaction in Maybank website. Besides that, it is to detect, prevent and protect the networks from unauthorized access while permitting legitimate communications to pass on Maybank network systems. Maybank also recommend their user to have a firewall installed in their computer. This is because of safety in terms of their personal information such as their password from being hack by other people or by hacker.AntivirusMalayan Banking Berhad (Maybank) has used Antivirus Program in all their computers which same as in the security slide module. Antivirus is software that used to identify removes and protect against malware or malicious attack such as computer viruses, worms, Trojan horse, adware, and spyware. It is also used to reduce the devolve of loss information, repair expense, cost and time taken. Maybank recommended its customer to purchase automatic upgrades your virus protection. Besides that, they also recommended not to open any bail bond from unknown people via e-mail. Maybank has also used antivirus program in its inherent company computer. adventure Recovery PlanMalayan Banking Berhad (Maybank) has applied Disaster Recovery Plan in its company which same as in the security slide module. Disaster Recovery Plan is the emergency stick out to be taken right after disaster occurs at the particular place. In conjunction, Maybank disaster recovery plan takes a long ti me to recover and they have found some alternative issue in order to recovery the data faster when natural disaster occurs.Differences of the security issues in MaybankThe difference of security issue in the security slide with Maybank such as the security method use is the different to protect their property.Results-Driven Computing (RDC) frameworkMalayan Banking Berhad (Maybank) has applied Results-Driven Computing (RDC) framework in its company for backup purpose which different from the security slide module. RDC is a data centre which can store a huge number of data in it. Maybank combine RDC and disaster recovery plan to get fast delivery of data, better and cheaper computing across the mid-range, grid and central processing unit environment. Besides that, Maybank wanted to full fill it requirement for world human body disaster recovery. They have set up a different data centre to store the entire fully replicate banks critical data across the entire platform. They ran both method of backup simultaneously.Username and PasswordMalayan Banking Berhad (Maybank) has use username and password to login or access the system which different from the security slide module. In Maybank website its company has use password and username in order to prevent unauthorized access to its company financial services. It is one of the security issues in Maybank to protect the customer information and privacy. Username can be in alphanumeric and alphabetical where else password must be and alphanumeric. The username must be between 6 to 16 characters and the password must between 8 to 12 characters. All the password and username are case sensitive.Closed circuit Television (CCTV)Malayan Banking Berhad (Maybank) has use Closed Circuit Television (CCTV) in all its company and branches which different from the security slide module. CCTV is place in the many places in the building such as in every Maybank counter, Asynchronous Transfer Mode (ATM) machine, and other places. It is to protect and detect in case any crime or bad incident happen such as robbing, snatching and others all will be recorded as prove by using CCTV. It is also will be tightly being monitor if required.Fire alarm and Intruder Alarm SystemsMalayan Banking Berhad (Maybank) has use Fire alarm and Intruder Alarm Systems in all its company and branches which is different from the security slide module. Fire alarm helps Maybank in case of be caught by fire it will alert all the people in that particular building. Intruder alarm system is help to alert people around the particular place if any incident happens such as robbing and quickly informs police and to alert the customer and staff to beware. It is important to have fire alarm and intruder alarm system in a company. first step ComputingEnterprise computing is a large organization such as Maybank that requires special computing solutions because if its sizing and use of computers in networks that encompass variety of operating system s, protocol, and network architectures.Similarities of Enterprise Computing with Maybank.The below are some similarities of the effort computing in the slide that apply in Maybank.Enterprises.Maybank is well organized as shown in the hierarchy below that show the similarities of enterprises.Figure Organization Chart of Maybank quaternion Management Activities.The four management activities are the similarities in Maybank. The four management activities are planning, organizing, leading and controlling.Planning is setting the objectives and strategies tactics by the executive management such as Tan Sri Dato Megat Zaharuddin Megat Mohd Nor, Chairman of Maybank.Next is the organizing that concerns more on the people and the management structure by the middle management. wind is important in Maybank. This is because communication between customers is important to prevent misunderstand and those leader such as the supervisor will have to give proper instruction to their subordinates an d motivate them to maintain the best service provided by Maybank to their customers.Controlling and monitoring have to be done every time to make sure good performance , take measurement on any matter and take corrective action to modify the smell and services provided by Maybank.Functional Unit.The similarities of Maybank company with the slide note is they have functional unit. Maybank have divided to several department for example Maybank do have human resources(HR), customers service department to help their customer if there is any enquiry. Maybank also have several centers and divisions as well such as the financial services, insurance takaful, enterprise transformation global wholesale banking, group Islamic banking corporate affairs and communication and also customer feedback management.Online Banking.Besides that, online banking is one of the similarities. Maybank provided online banking to their customer. As the trend nowadays most of the people use technology and int ernet to do all their things via internet, Maybank has provide the online banking services so that their customer do not need to go to the Maybank to pay their bill. In addition, the customers can also view their bank account and statements online without divergence to the Maybank or the ATM machine. This can save the customer times as they do not need to queue at the counter to pay their bill or bank in their money into their account.Transaction treat System (TPS).Maybank also do use Transaction Processing System (TPS) in their system. This Transaction Processing System captures and processes data from day to day transactions. TPS is use in ATM machine, credit card and also in Touch n Go. Customers can easily pay their things using their credit card rather than bringing a lot of cash with them which is dangerous.Customer Relationship Management (CRM).Customer Relationship Management (CRM) manages information about customers, interactions with customers, past purchases and interes t. Maybank uses CRM to attract more customers to use their bank services as it is crucial in the financial services industry where competition is intense. At Maybank, CRM is treated as a core function, reflecting their customer-centric business approach. Maybank have invested in an Analytical Customer Relationship Management (aCRM) system to transform the business fully and drive business by leveraging on the strategical use of information about our customers.Portal.Besides that, the similarities is Maybank do also provide portal for their customers. Portal is collection of links, content and services presented on Webpage. Maybank had Launches Countrys set-back Internet Financial Portal in the year of 2000. This service enables customers to conduct a host of financial services via internet. These include opening of account, balance enquiry, funds transfers, cheque status enquiry, stop payment of cheque, bill payment, online assembly line investment, insurance application and rene wal, online shopping and electronic procurement (B2B). In addition, Maybank also have eProcurement Portal to acquire goods and services efficiently and effectively for both internal and external customers. It is design to enable Maybank and its suppliers to reduce transaction and handling costs, and to automated timely information exchange.Data Warehouse.Data store is a huge database that stores data required to analyse historical and current transaction. In 13 August 2002, Maybank has sign agreement with Oracle for data warehouse to provide business intelligence for business needs and also to improve high value customer relationship and services. With better and quicker access to required information, their staff will be empowered with better end making in their relationship with the customers.Web Services.Web services are also one of the similarities. The conversion to online processing and payment will revolutionise the business-to-business (B2B) receivable management process es eliminating many of the issues associated with manual processing of invoices and payments. With online processing, those who enrol in the programme will gain operational efficiency as invoicing and payments are all electronically processed. Online access will also increase productivity and financial management for customers. Maybank will continue to assist businesses to transform their B2B processes especially for receivables and payments. Maybank will continue to collaborate with our partner American Express to offer innovative global B2B corporate solutions to promote cashless transactions particularly to the small-medium enterprises (SMEs). With more business adopting cashless payment solutions this will increase the volume of online paymentsVirtual hugger-mugger Network (VPN).Virtual Private Network (VPN) provides secure connection for user connecting to company network server using internet. Telekom Malaysia (TM) had provided IP VPN services for Maybank to set back their analogue network which serves their off-bank ATM machine. This service allows their customers to make use of internet communications in a private and highly secured environment and change system availability and response time.DifferencesThe below are some differences of the enterprise computing in the slide that apply in Maybank.Enterprise Hardware.Maybank use Mobius Viewdirect Total Content Management to store their critical information rather than using the enterprise storage medium such as compact disc read-only memory server or DVD-ROM server.Recommendations/ProposalsMaybank2U online banking should increase more on their security to prevent other people to hack their customer account.Maybank2u online banking can ask more verification of their customer before doing any online banking using the Maybank2U website.They can improve their question and answer (QA) in their website. They should provide more questions, answer and the solution on how to use their website and how to handl e the problem if they faced some problem while using Maybank website.They also can show few examples or some tutorial on how to register as a member and how to use the Maybank website or the services provided in their website. It will attract more and more user or customer to use the online banking system.They can also try to filter the phishing website which acts like Maybank website. To save its customer and users from being hack any lost their privacy.ConclusionBased from what we have learned and our researched, not all of what we have studied is applied directly in the working world. With the technology in the banking industries now, it makes our life easy. Back then, it is impossible if we say that money can be transfer from wherever we are but now with the help of technology, not only we able to transfer funds but we also able to make a purchase from other area or country without us bein